Customer triage — in-store & online

Resolve the simple stuff. Route the rest — with full context.

A broadcast-quality avatar that understands what each customer needs, handles it if it’s simple, and hands off to the right human, aisle or team — with the context already captured — if it isn’t.

Try the live triage demoBook one in your brand
  • Measured on deflection and handoff quality, not vanity metrics
  • AI-disclosure baked into every customer-facing deployment
AI Avatar

Every avatar on this site is AI. We say so, every time.

Triage, not “chatbot”

Understand. Resolve. Route.

Most front-line volume is repetitive: the same questions, the same “which aisle,” the same “where’s my order.” A conversational avatar reads what the customer actually needs, resolves it when it’s simple, and routes it to the right human when it’s not — carrying the full context across so nobody repeats themselves.

This isn’t a chatbot. It’s a conversational layer measured on two things: how much it resolves, and how cleanly it routes the rest.

Applications in this area

Wherever your customers show up first.

In-store

Couple checking in with an AI avatar on a standing kiosk at a real-estate open home inspection

Open-home kiosk — checks buyers in by the listed address.

  • Retail kiosk greeter — points to the right aisle, checks stock, or pages a specialist. Big-box & specialty retail.
  • Store-entry triage — routes returns vs. purchase vs. support from the moment someone walks in. Any store with a busy service desk.
  • Service-desk avatar — handles returns, warranties and pickups; escalates the edge cases. Retail, electronics, appliances.
  • Dealership / showroom greeter — qualifies interest and books a rep. Auto, furniture, appliances.
  • Pharmacy / clinic waiting-room triage — collects the reason for the visit and pre-fills intake, compliance-aware. Pharmacies, clinics, urgent care.
  • After-hours “virtual associate” — answers questions and captures leads when the store is closed. Any bricks-and-mortar business.
  • Accessibility + multilingual kiosk — serves non-native speakers and hearing/vision-impaired customers. Retail, transport hubs, government services.

Online

Person on a sofa using a banking app's AI avatar account-help screen on a smartphone

Banking app — handles account questions, securely.

  • Website first-contact triage — reads intent (buy, support, complaint, info) and routes to the right flow, team or article. The front door that gets everyone to the right place fast.
  • Support-ticket deflection — resolves common issues conversationally; opens a ticket with full context only when needed. SaaS, telecom, utilities.
  • Smart appointment / demo booking — qualifies the visitor, then books the right rep’s calendar. B2B SaaS, services, clinics.
  • Checkout-abandonment rescue — answers the last-minute objection to recover the sale. E-commerce & DTC.
  • Billing / account triage — authenticated handling of routine account questions; escalates the sensitive ones. Subscription businesses, telecom, utilities.
  • “Which product is right for me?” advisor — guided selling that narrows options and hands off a warm lead. Retail, insurance, complex catalogues.
  • Multilingual 24/7 first line — the same triage quality across time zones and languages. Global brands & marketplaces.
AI avatar concierge in a website chat interface with routing options subtly visibleLive

You’re speaking with an AI avatar. This is a demonstration.

Try it now

Watch for the handoff.

This demo is live. Tell it what you need — a purchase, a problem, a complaint — and watch it resolve or route. The moment to watch for: when it can’t resolve something, it escalates to a human with your full context already captured.

Book one in your brand

Fair questions

Straight answers.

They hate bad ones. This is a broadcast-quality face that resolves simple things instantly and routes the rest fast — and it’s measured on exactly that: deflection and handoff quality.

Yes, and we bake AI-disclosure into customer-facing deployments wherever jurisdictions or your customers expect it. It’s a default in our deployments, not a checkbox at the end.

That’s defined in the pilot. We agree the resolve-vs-route threshold up front and instrument it, so you get a real number.

The economics

Deflection is where the money is.

Model the savings: inbound volume × the share that’s deflectable × your cost per contact — plus after-hours coverage without extra staff. Then validate the deflection rate in a pilot.

Directional benchmarks — validated in a pilot, never guaranteed.

Triage savings calculator

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%

$0

estimated annual saving from deflected contacts

[PLACEHOLDER] — no sourced deflection-rate benchmark; enter your own estimate for the deflectable share (validate the real rate in a pilot).

Directional benchmarks — validated in a pilot, never guaranteed.

See a clean handoff for yourself.

Try the live triage demo above — then book one configured for your storefront, your website and your teams.

Book a demo

Triage demo, in your brand.
20 minutes.

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