Customer moments
A consented digital twin of your founder or a friendly brand face, sending personalised thank-yous, welcomes and milestone moments — the touches that normally don’t scale because one person can’t record thousands of them.
Every avatar on this site is AI. We say so, every time.
Relationship, at scale
Some moments build loyalty better than any discount: a genuine thank-you on a first purchase, a welcome from the founder, a milestone remembered. The problem has always been scale. A recorded digital twin solves it — personalised per recipient and tied to the triggers in your own systems, so every customer gets a moment that feels made for them.
How we scope this: gratitude, welcome and milestones land well; emotionally sensitive moments don’t, and we steer away from them. Sensitive messages get human review, and every twin is built on explicit, documented consent with clear disclosure.
Applications in this area
A personalised message from your founder on first purchase, contract signed, or a milestone — with the recipient’s name and details woven in, produced from a single recording.
Who buys it: B2B SaaS, agencies, high-value DTC.
Milestone thank-yous for your best customers, delivered as a warm personal message rather than another coupon.
Who buys it: Retail, hospitality, premium brands.
A founder’s welcome for every new starter, and a genuine “thank you for your work” farewell — the same warm face, at any headcount.
Who buys it: HR/people teams and fast-growing companies.
Also in this area: service-recovery apologies after an outage or delay · founder’s-story onboarding for new signups · donor & member appreciation · holiday and seasonal messages · birthday and anniversary videos · post-event thank-yous · carefully-scoped life-event messages with human review.
Recipient: Susie — customer for 22 years
Recipient: Margaret — customer for 14 years
Produced from one base recording. Every avatar on this site is AI.
Side by side
Two clips, same base recording, personalised for two different recipients. That’s the whole idea: one take from your founder, thousands of personal moments, fired automatically off the events already in your CRM.
See it in your brandFair questions
The economics
Not cost-cutting. Model how many personal moments you could deliver — customers × touch frequency, versus the manual-recording effort it would replace — and what that’s worth against retention and loyalty.
Directional benchmarks — validated in a pilot, never guaranteed.
Relationship reach calculator
250 hrs
of manual recording effort this would replace per year — not a cost saving, a reach one
No production-cost benchmark is applied here — this models hours of manual, one-by-one recording your own numbers above would otherwise take, not a dollar saving.
Directional benchmarks — validated in a pilot, never guaranteed.
We’ll show you a personalised message in your brand — and how it fires automatically off the events already in your systems.
Book a demoPersonalised demo, in your brand.
20 minutes.